Privacy Policy

CasinoLab is committed to protecting the personal information of all users who access our online gaming platform. This privacy policy outlines how we collect, use, store, and safeguard your data in accordance with applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood the terms set out in this document.

Information We Collect

When you register an account or use our services, we collect various types of information necessary to provide you with a secure and personalised gaming experience. Personal data includes your name, date of birth, residential address, email address, telephone number, and payment details. We also gather technical information such as your IP address, browser type, device identifiers, operating system, and gameplay data including betting patterns, game preferences, and transaction history. Additionally, we may collect verification documents such as proof of identity, proof of address, and payment method verification as required by licensing authorities and anti-money laundering regulations. Cookies and similar tracking technologies are employed to enhance your user experience, remember your preferences, and analyse site traffic patterns.

How We Use Your Information

The information we collect serves multiple legitimate purposes essential to operating our gaming platform responsibly. We process your personal data to create and manage your account, verify your identity and age to comply with legal requirements, and process deposits, withdrawals, and other financial transactions securely. Your information enables us to provide customer support, respond to enquiries, and resolve disputes efficiently. We utilise data to detect and prevent fraudulent activity, money laundering, and other illegal activities whilst ensuring compliance with UK Gambling Commission regulations and responsible gaming obligations. Marketing communications, including promotional offers and updates about new games or features, are sent only with your explicit consent, which you may withdraw at any time. We also analyse gameplay data to improve our services, develop new features, and create a better user experience whilst maintaining the principles of safe gaming.

CasinoLab does not sell your personal information to third parties. However, we may share your data with carefully selected service providers and partners who assist us in operating our platform and delivering our services. Payment processors handle financial transactions securely and in compliance with Payment Card Industry Data Security Standards (PCI DSS). Identity verification providers assist us in confirming your identity and preventing fraud as required by regulatory obligations. Technology service providers, including hosting companies, customer relationship management systems, and software developers, process data on our behalf under strict confidentiality agreements. We are legally obligated to disclose information to regulatory authorities such as the UK Gambling Commission, law enforcement agencies when required by law, and tax authorities as necessary. In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new entity, and you will be notified of any such changes. All third-party processors are bound by data protection agreements and are required to implement appropriate security measures.

Your Rights and Data Security

Under UK data protection legislation, you possess several rights regarding your personal information. You have the right to access the personal data we hold about you and receive a copy of this information in a structured, commonly used format. You may request corrections to any inaccurate or incomplete data and, in certain circumstances, request deletion of your personal data, though we must retain certain information to comply with legal and regulatory requirements. You can object to processing activities based on legitimate interests and restrict how we process your data in specific situations. If you have provided consent for marketing communications or certain data processing activities, you may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal. We implement robust technical and organisational security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure socket layer (SSL) technology, regular security assessments and penetration testing, access controls limiting employee access to personal data on a need-to-know basis, and comprehensive staff training on data protection principles. Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention and Contact Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with our legal and regulatory obligations. Account information and transaction records are typically retained for a minimum of six years following account closure to satisfy UK Gambling Commission requirements, anti-money laundering regulations, and potential legal claims. Marketing data is retained until you withdraw consent or for a reasonable period if you have not engaged with our communications. Technical data and analytics may be retained in aggregated, anonymised form for statistical purposes. If you wish to exercise any of your data protection rights, have questions about how we process your information, or wish to submit a complaint, you may contact our Data Protection Officer by email or through our registered postal address provided on the CasinoLab website. We will respond to all requests within one month of receipt, though this period may be extended by two additional months where requests are complex or numerous. If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. We review and update this privacy policy periodically to reflect changes in our practices, legal requirements, or operational needs, and the current version will always be available on our website with the date of last revision clearly indicated.